1. Overview

Trendyazz is committed to fast, reliable delivery to every corner of the United States. We partner with trusted carriers (USPS, UPS, FedEx) and fulfill orders from our US-based fulfillment centers to ensure your cycling apparel arrives quickly and in perfect condition.

2. Order Processing

2.1 Processing Timeline

All orders are processed within 3-5 business days (Monday–Friday, excluding federal holidays). Processing includes:

• Order verification and payment confirmation
• Item picking and quality inspection
• Packaging with protective materials
• Label generation and carrier handoff

2.2 Processing Schedule

2.3 Factors That May Extend Processing

• High Volume Periods: New collection launches, sales events, holidays — may add 1-2 business days
• Payment Verification: Orders flagged for fraud review may require additional verification
• Custom/Personalized Items: Not currently offered, but would add processing time if introduced
• Inventory Availability: Rare stock discrepancies may require sourcing from alternate fulfillment center

We will notify you by email if processing exceeds 5 business days.

3. Shipping Method & Rate

Carrier selection is optimized by our fulfillment system based on destination, package dimensions, and delivery speed. We cannot guarantee a specific carrier.

4. Delivery Timeframes

4.1 Standard Shipping Estimates

Total estimated time from order to delivery: 9-13 business days

• Processing: 3-5 business days
• Transit (after shipment): 6-8 business days

4.2 Delivery by Region (Standard Shipping)

4.3 Standard Shipping Delivery by Region

5. Tracking & Notifications

5.1 Shipment Confirmation

You will receive a Shipment Confirmation email when your order ships, containing:

• Tracking number(s)
• Carrier name
• Direct link to carrier tracking page
• Estimated delivery date

5.2 Tracking Activation

Tracking numbers become active within 24 hours of carrier pickup. If tracking shows "Label Created" or "Pre-Shipment" for more than 24 business hours, please contact us.

5.3 Delivery Notifications

• Out for Delivery: Carrier notification (if you opted in)
• Delivered: Carrier confirmation + our follow-up email
• Delivery Issues: Carrier attempt notices (signature required, access issues, etc.)

5.4 Order Lookup

You can also track orders in your account order history (account required) or via our Track Order page with your order number and email.

6. Shipping Addresses

6.1 Address Accuracy

Please double-check your shipping address at checkout. We ship to the address provided at the time of order.

6.2 Address Changes

• Before Shipment: Email support@trendyazz.com immediately with your order number and corrected address. We'll update if the order hasn't shipped.
• After Shipment: We cannot redirect packages in transit. Contact the carrier directly using the tracking number.

6.3 Address Formats

• PO Boxes: Accepted for Standard Shipping (USPS only). Expedited/Express/Overnight require a physical address.
• Military (APO/FPO/DPO): Shipped via USPS. Standard Shipping only; longer transit times apply.
• US Territories (PR, VI, GU, MP, AS): Shipped via USPS. Standard Shipping only; 7-14 business days transit.
• Freight Forwarders: Not recommended — we're not responsible for delays/loss after delivery to forwarder.

6.4 Undeliverable Packages

If a package is returned to us as undeliverable (wrong address, refused, unclaimed):

• We'll contact you within 3 business days of receipt.
• You may pay for re-shipping (at current rates) or request a refund (minus original shipping cost).
• If unclaimed after 14 days, we'll issue a refund minus shipping and a 10% restocking fee.

7. Free Standard Shipping

• Applies to Standard Shipping (USPS Ground Advantage / UPS Ground / FedEx Ground).
• Minimum order subtotal: $75 (after discounts, before tax & shipping).
• Valid for contiguous US (48 states) only. Hawaii, Alaska, and US territories: discounted rate applies.
• If a return brings subtotal below $75, standard shipping cost ($5.99) will be deducted from refund.

9. Delivery Issues

9.1 Lost Packages

• If tracking shows no movement for 7+ business days (Standard) or 3+ business days (Expedited/Express), contact us.
• We'll file a carrier claim and, if unresolved within 5 business days, issue a replacement or full refund (including shipping).

9.2 Damaged in Transit

• Report within 48 hours of delivery with photos of packaging and damaged items.
• We'll send a prepaid return label and ship a replacement immediately — no wait for return receipt.
• Full refund or exchange at no cost to you.

9.3 Stolen/Delivered-But-Not-Received

• Check with neighbors, building management, and around the property.
• File a claim with the carrier (most have online forms).
• Contact us with the carrier claim number — we'll work with you on resolution.
• Recommendation: Use UPS My Choice / FedEx Delivery Manager / USPS Informed Delivery for delivery alerts and instructions.

9.4 Carrier Delays

Weather, natural disasters, carrier operational issues, and peak season volumes can delay delivery. We monitor shipments proactively and will notify you of significant delays. For time-sensitive needs, we recommend Expedited or Express shipping.

10. International Shipping

If you're outside the US and interested in Trendyazz, please join our mailing list — we'll announce international expansion when available.

11. Holidays & Peak Periods

11.1 Observed Holidays (No Processing/Shipping)

• New Year's Day (Jan 1)
• Martin Luther King Jr. Day (3rd Mon Jan)
• Presidents Day (3rd Mon Feb)
• Memorial Day (Last Mon May)
• Juneteenth (Jun 19)
• Independence Day (Jul 4)
• Labor Day (1st Mon Sep)
• Thanksgiving Day (4th Thu Nov) + Day After
• Christmas Day (Dec 25)

11.2 Peak Season (November–December)

• Processing may extend to 5-7 business days during Black Friday–Cyber Monday and holiday weeks.
• Carrier transit times may increase by 1-3 business days.
• Order early for holiday gifts! We publish recommended order-by dates each November.
• Expedited/Express cutoffs may be earlier than usual.

11.3 Collection Launches & Sales

New collection drops and major sales may add 1-2 business days to processing. We'll communicate timelines via email and on product pages.

12. Contact Us

Shipping questions? We're here to help.

12.1 When Contacting About Shipping

Please include:

• Order number
• Tracking number (if available)
• Specific question or issue
• Photos (for damage claims)