FAQ

Frequently Asked Questions

Quick answers to common questions about Trendyazz cycling apparel, orders, shipping, and returns.


🚴 About Trendyazz

What is Trendyazz?

Trendyazz is a premium cycling apparel brand designed for the USA cycling community. We create performance-driven gear where comfort meets style — from technical cycling jerseys and mesh jerseys to comfort tees and inclusive oversize collections up to 5XL+. Our mission is to provide cyclists of all shapes, sizes, and ages with high-quality apparel that enhances every ride.

Where is Trendyazz based?

Trendyazz is based in the USA and designed specifically for American cyclists. Our patterns, sizing, and materials are tailored to American preferences and diverse climate conditions across the country.

What products does Trendyazz offer?
  • Cycling Jerseys (Men & Women) — Performance fit & relaxed fit with moisture-wicking fabrics, breathable panels, secure zippered pockets
  • Comfort Tees — Looser-fit, ultra-soft lightweight blends for casual rides and recovery days
  • Inclusive Oversize Sizing — Extended range up to 5XL+, graded specifically for larger builds (not just scaled up)
  • Mesh Jerseys — Ultra-ventilated for maximum airflow on hot days
  • Croptop Mesh Jerseys — Youthful, energetic designs for teens and young adults

Styles range from bold expressive graphics to clean understated solids.

Who is Trendyazz for?

We ride for everyone: serious cyclists pushing limits, recreational riders enjoying 5-50 mile rides, youth & teens wanting trendy energetic designs, and cyclists of every body type who deserve gear that fits and feels amazing.

What makes Trendyazz different?
Value Our Commitment
✦ Quality First Premium fabrics, rigorous testing, meticulous construction — built to last season after season
🇺🇸 USA-Focused Design Patterns, sizing, materials tailored to American cyclists and diverse climates
👥 Community Driven Real rider feedback shapes our next collection
🌿 Sustainable Practices Eco-friendly materials and ethical manufacturing wherever possible

💳 Ordering & Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and digital wallets (PayPal, Apple Pay, Google Pay). All payments are processed securely through Shopify's encrypted payment gateways. Trendyazz does not store your full credit card details on our servers.

Can I cancel my order?

Within 12 hours: Yes, email support@trendyazz.com with your order number for a full cancellation and refund.

After 12 hours: Once an order enters processing or shipping, it cannot be cancelled. Please refer to our Return & Refund Policy instead.

What if my payment is declined?

Verify your billing address and card details match. If the issue persists, contact your bank or use an alternative payment method.

Do you offer gift cards or gift wrapping?

Currently we do not offer gift cards or gift wrapping services. This may be added in the future based on customer demand.

🚚 Shipping & Delivery

How long does order processing take?

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. During high-volume periods, processing may take a few additional days.

What are the shipping options and costs?
Shipping Method Estimated Delivery Cost
Standard Shipping 5-10 Business Days $5.99 (Free on orders over $75)
Expedited Shipping 3-5 Business Days $12.99
Do you ship internationally?

Currently we only ship within the United States. International shipping is not available at this time.

How do I track my order?

You'll receive a Shipment Confirmation email with your tracking number(s) once your order ships. The tracking number becomes active within 24 hours.

What if my package is damaged or lost?

Trendyazz is not liable for products damaged or lost during shipping. If your order arrives damaged, contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Can I change my shipping address after ordering?

If your order hasn't shipped yet, email support@trendyazz.com immediately with your order number and the corrected address. We cannot guarantee changes once an order is in processing.

🔄 Returns & Exchanges

What is your return window?

We accept returns and exchanges within 30 days of delivery. Items must be unused, unwashed, in the same condition received, with all original tags attached.

How do product-specific return policies work?
Product Category Return/Exchange Policy
Cycling Jerseys & Comfort Tees Full support for size exchanges. If the fit isn't right, we'll help you swap for the correct size.
Oversize Collection Flexible exchanges to ensure absolute comfort for every body type.
Mesh & Croptop Jerseys Due to specialized mesh fabrics, please refer to our size chart carefully. Returns accepted for manufacturing defects or wrong items sent.
How do I start a return?
  1. Contact support at support@trendyazz.com with your order number
  2. Our team will provide the return shipping address and instructions
  3. Pack your item securely with the original packing slip
Who pays for return shipping?

Return shipping costs are the customer's responsibility unless the item was defective, damaged, or incorrect. For size exchanges on jerseys/tees/oversize items, we'll provide guidance on the most cost-effective return method.

How long do refunds take?

Once we receive and inspect your return, we'll notify you of approval/rejection. If approved, refunds are processed to your original payment method within 7-10 business days.

Can I exchange for a different product?

Exchanges are primarily offered for size changes within the same product. For different products, we recommend returning the original item for a refund and placing a new order.

📏 Sizing & Fit

How do I find my size?

Refer to the size chart on each product page. Our inclusive sizing goes up to 5XL+ with specific grading for larger builds (not just scaled up). For oversize items, we prioritize proportional fit, proper sleeve length, and comfortable torso coverage.

What's the difference between Performance Fit and Relaxed Fit?
  • Performance Fit: Tailored, aerodynamic cut that balances speed with all-day comfort
  • Relaxed Fit: Looser cut for casual rides, recovery days, or riders preferring more room
  • Comfort Tees: Loosest fit — ultra-soft, lightweight, zero restriction
I'm between sizes — which should I choose?

For jerseys: size up for a more relaxed fit, size down for aerodynamic performance fit. For comfort tees and oversize items, we recommend your usual size or sizing up for maximum comfort. Our team at support@trendyazz.com can help with specific recommendations.

Do you offer custom sizing or tailoring?

Not currently. Our inclusive sizing up to 5XL+ covers a wide range of body types. We continuously expand our size range based on community feedback.

👤 Account & Support

How do I contact Trendyazz?

Email: support@trendyazz.com
Typical response time: 24-48 hours
We're here to help with sizing questions, orders, returns, and any cycling gear inquiries.

Do I need an account to order?

No, you can checkout as a guest. Creating an account lets you track orders, view order history, save addresses, and manage preferences.

How do I update my account information?

Log into your account on our website to update shipping/billing addresses, email preferences, and password. For order-specific changes, email support@trendyazz.com.

How do I opt out of marketing emails?

Click the "unsubscribe" link at the bottom of any marketing email, or update your preferences in your account settings. You can also email support@trendyazz.com to request removal.

What's your privacy policy?

We collect order information (name, address, payment, email, phone) and device information (IP, cookies) to fulfill orders and improve your experience. Your data is secured via Shopify's enterprise infrastructure. We do not sell or trade personal information. Full details at our Privacy Policy page.

Still Have Questions?

We're here to help you find the perfect fit and make every mile unforgettable.

Email Support: support@trendyazz.com

Response within 24-48 hours