1. Overview

At Trendyazz, we want you to be 100% satisfied with your ride. If your cycling apparel isn't the perfect fit, we've got you covered. This policy explains your rights and our processes for returns, exchanges, and refunds for orders shipped within the United States.

By placing an order with Trendyazz, you agree to the terms of this Return & Refund Policy. This policy complies with applicable US consumer protection laws and is in addition to your statutory rights.

2. Return Window

We accept returns and exchanges within 30 calendar days of the delivery date (as confirmed by carrier tracking).

• The 30-day window starts on the date the carrier marks the package as "Delivered."
• Return requests must be initiated within this window — contact us before the deadline even if the physical return ships later.
• For orders with multiple items delivered separately, the window applies to each item's individual delivery date.

3. Eligibility Criteria

To qualify for a return or exchange, all of the following conditions must be met:

• Condition: Item must be unused, unworn, and unwashed — in the same condition as received.
• Tags: All original hang tags, labels, and packaging must be attached and intact.
• Hygiene: No signs of wear, sweat, makeup, deodorant, pet hair, smoke, or other odors.
• Packaging: Return in original poly bag/box when possible; if unavailable, use comparable protective packaging.
• Proof of Purchase: Order number or packing slip must be included.

Items that do not meet these criteria will be rejected and returned to you at your expense.

4. Product-Specific Policies

Because different cycling gear has different technical requirements, we apply the following rules:

5. Exchanges

Yes, we allow exchanges! We prefer to get you the right size rather than process a return.

5.1 Exchange Options

• Size Exchange (Same Product): Swap for a different size of the exact same product (color, style). This is our most common exchange and is fully supported for all eligible product categories.
• Color Exchange (Same Product): Swap for a different color of the same product and size — subject to inventory availability.
• Different Product Exchange: Exchange for a different product — treated as a return + new order. We'll process a refund for the returned item and you place a new order for the desired product (recommended for faster processing).

5.2 Exchange Process

1. Contact support with your order number and desired exchange (size/color/product).
2. We'll confirm inventory availability and reserve the exchange item.
3. Ship your return following the standard return process.
4. Once we receive and inspect your return, we ship the exchange item with a new tracking number.

5.3 Price Differences

• Same Price: No additional charge.
• Higher Price: We'll send a secure payment link for the difference.
• Lower Price: We'll refund the difference to your original payment method.

6. Restocking Fees

We believe you should be able to find your perfect fit without penalty. The only deductions from your refund would be:

• Return shipping cost (see Section 7)
• Any price difference if you exchanged for a lower-priced item

Note: If an item is returned in non-eligible condition (worn, washed, damaged, missing tags), we may reject the return and ship it back to you at your expense — this is not a restocking fee but a return rejection.

7. Return Shipping Costs

7.1 Standard Returns & Exchanges

• You pay for shipping the item back to our returns center.
• We recommend using a trackable, insured shipping method (USPS Ground Advantage, UPS Ground, FedEx Ground).
• Shipping costs are non-refundable (original outbound shipping is not refunded on returns).
• For exchanges: we cover the outbound shipping of the replacement item to you.

7.2 Exceptions (We Cover Return Shipping)

We provide a prepaid return label at our cost in the following cases:

• Damaged/Defective Items: Manufacturing defects, fabric flaws, stitching issues.
• Incorrect Items: Wrong product, wrong size, wrong color shipped.
• Shipping Damage: Items damaged in transit (must be reported within 48 hours of delivery with photos).

7.3 Return Shipping Address

Our support team will provide the correct return address based on your location and product type. Do not ship returns to our corporate office address — we use regional fulfillment centers for faster processing.

7.4 International Returns

We currently only accept returns from within the United States. International returns are not supported.

8. Refunds

8.1 Refund Timeline

• Inspection: 1-2 business days after we receive your return.
• Approval Notification: Email sent upon approval/rejection.
• Processing: Approved refunds processed within 3-5 business days.
• Bank/Credit Card Posting: Additional 5-10 business days depending on your financial institution.
• Total: Typically 7-15 business days from receipt of return to funds appearing in your account.

8.2 Refund Method

• Refunds are issued to the original payment method used for the order.
• If the original payment method is no longer valid/available, we'll contact you for alternative instructions.
• Gift cards are refunded as store credit (new gift card code).

8.3 Partial Refunds

Partial refunds may apply if:

• Item is returned without original packaging (up to 10% deduction).
• Item shows minor signs of wear not caught at initial inspection (case-by-case).
• Return is missing tags but otherwise eligible (up to 15% deduction).

We will notify you of any partial refund amount before processing.

8.4 Refund Status

You can check refund status in your account order history or by contacting support@trendyazz.com.

9. How to Start a Return or Exchange

9.1 Required Information

When contacting us, please provide:

• Order number (e.g., #TZ12345)
• Item(s) to return/exchange
• Reason (wrong size, wrong color, defect, changed mind, etc.)
• Desired outcome (refund, size exchange, color exchange)
• Photos (required for damage/defect claims)

9.2 Return Authorization

All returns require a Return Authorization (RA) number from our support team. Returns without an RA number may be delayed or rejected.

10. Damaged, Defective, or Incorrect Items

We take quality seriously. If you receive an item that is damaged, defective, or incorrect:

1. Report Within 48 Hours: Email support@trendyazz.com with order number and clear photos showing the issue.
2. We'll Provide: Prepaid return label + replacement shipment (no need to wait for return receipt).
3. Full Refund/Replacement: No shipping cost to you, no restocking fee, full refund or free exchange.

10.1 Manufacturing Defects Covered

• Stitching coming undone
• Fabric flaws (holes, runs, discoloration not from wear)
• Zipper failure
• Elastic/waistband failure
• Print peeling/cracking (within 90 days)

10.2 Not Covered as Defects

• Normal wear and tear
• Damage from improper care (see care labels)
• Fabric snags from external objects (branches, velcro, rough surfaces)
• Color fading from sun exposure or washing
• Sizing issues (use size chart; we offer exchanges instead)

11. Non-Returnable Items

The following cannot be returned or exchanged for hygiene and safety reasons:

• Items worn, washed, or altered
• Items with tags removed
• Items with odors (smoke, perfume, sweat, pet, etc.)
• Items damaged by customer (tears, stains, modifications)
• Final sale / clearance items (marked as such on product page)
• Gift cards (non-refundable, but balance never expires)
• Custom/personalized orders (if offered in future)

If you're unsure whether your item qualifies, contact us before shipping — we're happy to advise.

12. Contact Us

Questions about returns, exchanges, or refunds? We're here to help.

12.1 Mailing Address (Corporate — Do Not Ship Returns Here)

Trendyazz Returns Department
3827 S Carson St 505-25
Carson City, NV 89701
United States

Note: Returns must be sent to the fulfillment center address provided by support, not the corporate office above.